Guest Services-Job at Dubai Jumeirah Madinat Hotel

Guest Services Assistant Telecommunications Job available at Jumeirah Madinat-Dubai

Position Title : Guest Services Assistant
Department  : Telecommunications
City                  : DubaiDubai
Country         : UAE
Company        : Jumeirah Madinat

Gender           : Not mentioned
Nationality    : Not mentioned
Job Descriptions:
An opportunity has arisen for a Guest Services Assistant to join Telecommunications department in Madinat Jumeirah. The main duties and responsibilities of this role:
Answer all calls according to the set standards in the department training
Adhering to the set standards of the departments SOP’s and Training Manual
Assist with  requests or pass it on to the concerned department/room number
Maintaining a professional tone of voice while communicating with guests, callers and colleagues.
Use of correct and standardized English and phrases.
Handle all incoming and outgoing faxes for guests/departments
Handle messages for in-house and expected guests
Follow up all relevant duties and requests.
Handle all Emergencies  efficiently
Ensure that all requests are handled in a timely manner and to follow up with  the guest ensuring satisfaction in service provided
Ensure that all notice boards and which board are updated daily (i.e. Duty Manager, Functions, VIP’s etc.).
To ensure that the Telephone equipment is in working order (report any faults   to the Manager

You may apply for this post if you have following qualification and experience
Previous experience in a five star hotel as Telephone Operator /cross training in Telephones.
Outgoing personality with ability to communicate with guests and colleagues
Should have a Secondary School Certificate or Degree
Excellent English communication skills
Additional language is an added value

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