Customer Service/Guest Relation Job at Le Meridien Hotel Dubai

Service Express Agent/ Telephone Operator Rooms and Guest Services Operations Post available  in  Le Meridien-Dubai

Position Title
Service Express Agent/ Telephone Operator
Rooms and Guest Services Operations
Le Meridien
Job Level
Non management
Not mentioned
Not mentioned
Job Descriptions:

Promptly assists customers with any request.
Record guest request and complaints and promptly forwards request to the relevant
department via SGR software.
Follows up that requests are handled in a timely manner and up to customer’s satisfaction
using the GR system.
Tracks all dispatched requests and provide accurate data on this to relevant department
Takes restaurant reservations as required and logs these according to set standard through
the restaurant reservation system.
Takes charge of the SGR Centre to ensure all equipment is in good working order and that
there are sufficient supplies at all times.
Give guest accurate information about Dubai and hotel facilities.
Assist Front Office and Guest Relations in varies duties as required.
Monitoring the fire control panel and pool alarm and is fully aware of all emergency procedures
in the event of fire, pool alarm, bomb alarm medical assistance, evacuation, etc.
Perform all telephone operator duties such as paging and radioing team members, sending &
receiving faxes and dispatching accordingly, setting wake-up calls, message taking and
dispatching, etc.
Assists with transportation requests.

You may apply for this post if you have following qualification and experience:

Proficiency in computer (Microsoft Office Word, Excel, PowerPoint,
Projects, use of internet, email)
Proficiency in Front office operating system (Opera preferred)
Outgoing, friendly personality
Fit to work 3 shifts (morning, afternoon, night)
Minimum 1 years’ experience in the same position
Relevant exposure within a 5 Star Hotel
Excellent command of English language speaking, reading, writing, typing
Second language German, Russian, Spanish, French and Italian is an advantage
Able to work under pressure independently
Able to manage time and priorities of tasks
High School or equivalent qualification
Pleasant appearance
Customer service focus

Other Details
Le Meridien Mina Seyahi Beach Resort & Marina, ideally located alongside Dubai’s largest private white sand beach, Le Méridien Mina Seyahi Beach Resort & Marina is an iconic destination among the most luxurious of Dubai Beach Resorts.  Featuring a classic chic decor are subtle purple accents, our 220 Rooms and suites are designed to stimulate your creativity while offering breath-taking views and outstanding resort facilities will enrich your experience.


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