Food & Beverage Hotel, Zabeel House United Arab Emirates

Team Leader - Food & Beverage - Zabeel House Al Seef -

About Jumeirah:

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

About the role:

A fantastic opportunity has arisen for a highly talented and experienced F&B Team Leader to join Jumeirah's Pre-Opening Hotel.  The purpose of this role is to supervise all operational aspects of a specific Outlet(s) within the F&B department including the development and performance management of colleagues, optimizing profits and increasing sales.

Supervises scheduled shifts ensuring guest satisfaction. Oversees all operational issues ensuring Jumeirah's Standard Operation Procedures are met and value is added to the F&B objectives as detailed in the F&B Departmental Performance Plan.

Assumes full responsibility of a specific shift in the absence of the Outlet Manager / Assistant Outlet Manager.

Your main duties will include the following:

Supervises effectiveness of workflow and sequence of service during service periods and provides constant hands-on support
Supervises closely and monitors the cashiering function of the outlet to ensure compliance with Jumeirah Cashiering Procedures
Monitor customer satisfaction and respond to customer feedback and complaints ensuring Jumeirah procedures for CSI and Compliant Handling are followed
Informs Outlet Manager / Assistant Manager of any complaints, negative feedback from guest after they first try to resolve
Actively uses the database of customer details / history to assist in guest recognition
Advices the Outlet Manager / Assistant Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition / deletion of SOPs
Conduct performance evaluations of colleagues, training of colleagues, guidance, coaching and counselling of colleagues
Responsible to assist management in the identification and recognition of any example of “excellence in service or teamwork”
Assist in controlling department forms and records according to the Jumeirah standards for Document Control

About you:

In order to be considered for this role, you will have the passion for consistent high quality customer service. You will preferably possess a minimum of 2 years Supervisory experience in a 5 star hotel or similar environment and completed secondary education.

You should have an excellent interpersonal and customer service ability. It is also essential that you have good command of the English language (spoken and written). An additional language will be an advantage.

About the benefits:

This position offers a highly competitive salary and package which includes; fully furnished shared accommodation, free transport to and from your place of work, uniform, laundry services, meals during working hours, bi-annual flight allowance, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

Primary Location: United Arab Emirates
Job: Team Leader
Organization: Dubai Region [Main]


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