Front Desk-Bell Attendant - Jumeirah Messilah Kuwait

Team Leader - Bell Attendant - Jumeirah Messilah Kuwait -

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait’s Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, caf├ęs and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children’s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.

About the Job:

An opportunity has arisen for a Team Leader - Bell Attendant to join Front Office department in Jumeirah Messilah Beach Hotel & Spa Kuwait.
Directly supervises the Bell Attendants.
Co-ordinates the delivery and collection of luggage to and from guest rooms.
Supervise acceptance for long-term storage – ensuring that details are      accurately recorded and that item are stored in the designated secure area.
Supervises the release of luggage from long- term storage – ensuring that the release is accurately recorded.
To assist guest with any queries To ensure smooth luggage handling.
To deal with any mail and package deliveries.
To read and communicate any written correspondence on a daily basis and ensure proper handovers are carried out.
To co-ordinate the delivery and the collection of luggage to and from the guest suites.
To arrange transportation as requested by the guests, ensuring that (where applicable) charges are correctly raised and charged by the reception desk.
To arrange sightseeing tours and excursions as requested by the guests ensuring that charges are correctly raised and passed on to the reception desk for posting.
To book, reconfirm and amend airline tickets as requested by the guests.
To assist guests with general enquiries about the hotel, its facilities, events and functions taking place in the hotel and in Dubai.
To make restaurant reservations for guests at the hotel restaurant and to up sell and promote our sister properties.
To ensure that all buggies are cleaned and well maintained.
To man the telephone switchboard in the absence of the telephone operator.
To valet park cars, ensuring the smooth flow of the traffic on the porch.
To collect all suite keys on departure together with the luggage.

About you:

The ideal candidate for this position will have the following experience and qualifications:

A minimum of 2 year experience working in a similar role in five star hotel environment.
Good knowledge in OPERA (PMS) is essential.
Proficient in MS Office applications.
Outgoing personality with ability to communicate with guests and colleagues
Excellent English communication skills
Additional language is an added value.
About the Benefits:

This position offers a highly competitive salary and package which includes:

Basic salary, incentives plan, housing, flight ticket to home country every 2 years, government medical coverage, accident insurance, meals; laundry and transportation.

Primary Location: Kuwait-Kuwait
Job: Team Leader
Organization: MEASA Region [Main]

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