Guest Services-Mina A' Salam-Madinat Jumeirah-Dubai

Guest Services Executive - Front Office - Mina A' Salam - Madinat Jumeirah - (180000UC)

About the Job:
An opportunity has arisen for a Guest Services Executive to join Front Office department in Mina A’ Salam. The main duties and responsibilities of this role:
  • Give a warm welcome to guests on arrival and register them as well as issuing room keys in the appropriate welcome booklet
  • Take payment from guests on departure and close their bills correctly
  • Sell rooms to walk-in guests at the maximum rate possible
  • Ensures that the Guest Services desk is manned, operationally prepared and stocked at all times
  • Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
  • Update all information given by guests on the Registration Card on check-in into the Opera system making sure that all required information has been provided
  • File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks
  • Scan the passport of every guest on arrival and save the data correctly for the CID Report
  • Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached the Registration Cards neatly
  • Logs and keeps the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance
  • Open safe deposit boxes for guests ensuring that details and signatures on the record card are completed and correct
  • Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times
  • Assist the CID Clerk with entering the data in the computer system whenever required
  • Assist Guest Relations with escorting guests to their rooms on arrival, explaining all the features and facilities
  • Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
  • Take advance payment guarantee on check-in for all guests according to the Resort’s Credit Policy
  • Carry out a Credit Check Report on each shift ensuring that all in-house rooms have sufficient credit
  • Carry out cashiering duties like foreign currency exchange, paid-outs etc.
  • Close their individual cashier audit at the end of each shift ensuring that all details balance
  • Maintain their cash float, take full responsibility for it ensuring that it is balanced at all times

About You:
The ideal candidate for this position will have the following experience and qualifications:
  • A minimum of 2 years guest service experience in a 5 star hotel
  • Should have a Secondary School Certificate or Degree
  • Knowledge of basic Microsoft Office Applications as well as Front Office Applications (Opera)
  • Outgoing personality with ability to communicate with guests and colleagues
  • Fluent in written and spoken English
  • Additional language is an added value
About the Benefits:
This position offers a highly competitive salary and package which includes: fully furnished shared accommodation/live out allowance, free transport to and from your place of work, uniform, laundry services, meals during working hours, bi-annual flight allowance, medical coverage as well as accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

Primary Location

: United Arab Emirates-DUBAI


: Guest Services Executive


: Dubai Region [Main]

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