Concierge Agent - Front Office - Jumeirah Royal Saray Bahrain

Concierge Agent - Front Office - Jumeirah Royal Saray Bahrain -
About Jumeirah & the hotel

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

The Jumeirah Royal Saray, which is located on the Bahrain shoreline in a premium beach front position, offers 172 guest rooms including two Royal Suites as well as a variety of dining and recreational choices including a state of the art health club and spa.

About the job

An opportunity has arisen for a Concierge to join the Front Office team in Jumeirah Royal Saray Bahrain.

The main duties and responsibilities of this role:

• To set a high example in regard to punctuality, appearance, courtesy, performance, attitude, leadership, approachable  guest relations, observance of the house rules, loyalty to Management and interdepartmental co-operation
• To maintain open line of communication and co-ordination with related departments to ensure customers’ requests and complaints are handled effectively and efficiently
• To reflect a cultural awareness of different nationalities with managing a fair and not discriminating approach
• Is fully knowledgeable of all services and amenities available in the hotel
• Adheres to health and Safety policies
• Up sell hotel facilities
• Set example in grooming standards at all times
• Is dedicated to assist in training of the Front Office Team to deliver excellence in all areas
• Keep the Concierge desk stocked with brochures, leaflets, maps, guides and a range of information that are interest to guests
• Is point of contact to handle customer complaints and feedback according to Jumeirah standards
• Actively sell and promote the resort’s facilities first, then only suggest other hotels if we cannot meet guest request
• Accept post cards, letters for mailing and sell stamps as appropriate
• Co-ordinates with the concerned department to ensure smooth departure and warm farewell of VIP guests
• Any other duties as may reasonably be requested by the management

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Hospitality degree preferred
• At least 2 years’ experience in a  5 star hotel of more than 200 rooms with knowledge of Concierge Operations

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.

Primary Location: Bahrain-Manama
Job: Concierge
Organization: MEASA Region [Main]


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