Guest Relations Executive Job in Jumeirah Kuwait


Guest Services Executive Lobby / Guest Relation Job available  in Jumeirah Messilah Beach Hotel & Spa-Kuwait Airport
Position Title
Guest Services Executive
Department 
Lobby / Guest Relation
City
Kuwait Airport
Country        
Kuwait
Company
Jumeirah Messilah Beach Hotel & Spa
Job Level
Executive
Gender
Female
Nationality   
Not mentioned
                                                                
Job Descriptions:
An opportunity has arisen for a Enthusiastic Female Lobby Curator to join Front Office department in Jumeirah Messilah Beach Hotel & Spa Kuwait.
Be the live and soul of the lobby, creating a positive environment and maintaining an engaging, approachable, helpful and friendly manner to colleagues and guests alike
Acknowledge, greet, welcome, engage & initiate genuine adaptive conversation with guests and visitors facilitating the smooth operation of the lobby, obtaining feedback and assisting in creating memorable guest experiences
Provide historical and cultural facts of the destination and be a story teller for Jumeirah and the unique hotel differentiators / interesting facts
Provide latest information on the Hotel’s outlets, amenities, services and facilities, actively upselling and making reservations
Maintain the Insider’s Tablet fully updated with the latest Hotel, Jumeirah Group and Destination information including product, services, events and experiences for all guests’ profiles
Respond to any guest requests for particular services (e.g., directions, transportation, reservations, dry cleaning, celebrations, other) by making arrangements with the relevant departments and following up to ensure satisfaction
Handle, record and respond to guest’ complaints and feedback according to Group standards, cooperating with all the required stakeholders for their effective resolution and management.
Record guests’ preferences and supervise the guests’ Profile Notes archive, spot checking both quality and usefulness of the information and preferences captured and addressing gaps in order to enable colleagues to enhance the guests’ Jumeirah Experience further.
Implement approved departmental policies, processes and procedures, and monitor their adherence so that work is carried out in a controlled and consistent manner while delivering a quality service to guests and maintaining standards of excellence.
Provide on-the-job training and constructive feedback to front office colleagues as required to support their overall development and performance.
Motivate front office colleagues and contribute to the identification of opportunities for participating in change initiatives, programmers and projects taking into account best practices, improvement of processes and productivity improvement.
Adhere to all hotel and company standards, Business conduct and ethics, policies and procedures including Health, Hygiene & Safety
Perform related tasks and duties as assigned reasonably requested by management.
Engage in adaptive communication with guests and visitors and ensure smooth flow at the lobby at all times
Remain present at the lobby to exemplify brand image
Promote, Upsell and cross sell hotel services and facilities
Recognize all repeat and VIP guests and visitors
Ensure complaints and feedbacks are logged, communicated and resolved according to the Jumeirah standards
Is a constant source of information, help and assistance to all guests
Promote the Sirius program (ISME where applicable)
Co-ordinate house tours/site inspections with the relevant parties
Take corrective action when required to improve safety of working areas
Perform duties as assigned and deemed responsible by management.

You may apply for this post if you have following qualification and experience:
The ideal candidate for this position will have the following experience and qualifications.
Outgoing personality, with excellent communication and interpersonal skills
Very good command of reading, speaking, and writing English language
Fluent in a second language. A third language is highly appreciated
Strong guest service focus
Savoir-faire
Excellent follow up, follow through and problem solving skills
Computer Literacy and very good MS Office skills
Good knowledge of PMS & Service Agent systems (OPERA, HotSOS preferred).
About the Benefits:
This position offers a highly competitive salary and package which includes:
Housing, vacation ticket allowance equivalent to a return ticket to home country every year, incentive plans, life and accident insurance, laundry, meals and transportation.

Other Details
Jumeirah Messilah Beach Hotel and Spa offers easy access to Kuwait’s Central Business District, airport and major attractions. The beachfront resort features 316 rooms and suites, 80 residential suites and 12 villas, seven restaurants, caf├ęs and lounges, a Talise Spa, 200-metre private beach, two swimming pools and a children’s play area. Extensive conference and banqueting facilities are available, including the Badriah ballroom.
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

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